Customer Service


Return Policy

All returns are subject to approval by a store manager. The craftsmen that create each bathtub stand behind their work. Each tub is built to exacting standards and goes through a 30 point quality control checklist. All products are fully covered by our warranty.  All of our Bathtubs are custom built to your exact specifications, therefore can not be returned, nor any refund issued. All sales are considered final. Denver Bathtubs, at its sole discretion, may issue a partial refund or return in limited circumstances, however restocking fees as high as 85% may be assessed for order cancellations.
  • If product is damaged in shipment, Denver Bathtubs may, at its sole discretion, repair or replace the product. Customer MUST note any freight damage on the carrier's document when accepting delivery or the customer will be solely responsible for any and all damages.
  • Denver Bathtubs sells custom and one-of-a-kind products and they typically can not be restocked.
  • In the event that the Customer refuses to accept delivery the customer is liable for the entire dollar amount of the order.
  • In the event that the Customer cancels the order after payment has been received by said Customer Denver Bathtubs may, at its sole discretion, issue a partial refund and charge a restocking fee.
  • Any refund and/or restocking fee must be agreed to by the Customer and Denver Bathtubs in writing before any product may be returned, or any refund issued.
  • If Customer cancels the order within 24 hours of payment a 5% restocking fee will be assessed.
  • If Customer cancels order after 24 hours from the payment being received by Denver Bathtubs, Denver Bathtubs, at its sole discretion, may agree to a restocking fee and order cancelation from the Customer. Since the products are custom built to Customer's specifications, a restocking fee, if agreed to by Denver Bathtubs at its sole discretion, may be as much as 85% of the original purchase price.



Location & Hours

Toll Free: 877-MY-TUBBY
Toll Free: 877-698-8229
Office: 303-500-8571
Fax: 303-362-9016

 

customercare@denvertubs.com

Business Office (No Showroom Here)
11001 West 120th Ave. Ste. 400
Broomfield, CO 80021

 

HOURS: Mon-Fri 7am - 9pm, MST.

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